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Email Database Breach - Frequently Asked Questions
We were notified by our email service provider of an unauthorized access to our email list by someone outside our company. We want to assure you that the only information that was accessed were names and email addresses.
How will this affect me?
The unauthorized access likely will not effect you. Only names and email addresses were accessed. All of your other customer information is secure. It is possible you may receive spam email messages (sometimes referred to as Phishing) as a result of this incident. New York & Company urges you to be cautious when opening links or attachments from unknown third parties. Also, New York & Company would never ask you to email personal information, such as credit card numbers or social security numbers. If you receive such a request, it did not come from New York & Company, and you should delete it.
Why did I receive notification of this incident?
New York & Company values you as a customer and your trust in us, and we wanted to make sure you were fully informed as to what happened.
What is New York & Company doing to secure my information in the
Let us reassure you that we are taking necessary steps to safeguard your personal information. You may have heard of other attacks on email marketing systems, and we want to assure you that we take the safeguarding of your information seriously and that the appropriate authorities have been contacted by our email service provider regarding this incident. New York & Company will continue to take all appropriate measures to keep your personal information secure.
Does this affect my New York & Company Rewards Club credit card
Your New York & Company Rewards Club credit card account information is completely secure and was unaffected by this incident. Only names and email address information were accessed.
Is my personal or financial information at risk?
No, only names and email address were accessed. All other customer information is secure.
Can I be taken off your email list?
To remove your email address from our email list, please visit http://email.nyandcompany.com/p/NYandCompany/optout_ec to unsubscribe.
Do I need to do anything?
The appropriate authorities have been engaged by the email service provider, and we are taking measures to minimize this type of exposure in the future. No further action is necessary on your part.